Question | Answer |
Who can use the Shopify Isgav Integration? | Any active customer of Isgav that installed the application in his Shopify store can use the application to generate Isgav Shipment through Shopify |
Why do I need to approve the application of the requested permissions? | To create a Shipment through Shopify we need to know the Orders details and the requested shipment details |
Where can I find my Isgav credentials | Isgav credentials received directly from Isgav. All you need to do in order to start using the integration is to enter your Isgav client ID here. This is a link to the Isgav contact page. |
Can I place the address in English? | No. the Ship to address have to be in Israel in and have to Hebrew with Israeli ZIP code. Isgav can not create a shipment for address not in Hebrew. |
Can I Create a shipment for an order that was not paid? | No. The order has to be marked Paid. |
Can I Create a shipment for an order without a customer or and address? | No. The order has to have a customer and valid Israeli address in Hebrew |
Can I ship from more the one location? | If you have more the one locations set-up in Shopify you will be able to select the one the shipment is delivered from |
Can I create more them one shipment fro an order? | No. At this point the application support creation of a single shipment per order. If you will try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number. |
Where can I find more information on my shipment using a tracking number? | Isgav shipments status can be received directly from Isgav. This is a link to the Isgav web site where you can use the tracking number. |
