Question | Answer |
Who can use the Shopify Cargo Express Integration? | Any active customer of Cargo Express that installed the application in his Shopify store can use the application to generate Cargo Express Shipment through Shopify |
Why do I need to approve the application of the requested permissions? | To create a Shipment through Shopify we need to know the Orders details and the requested shipment details |
Where can I find my Cargo Express credentials | Cargo Express credentials received directly from Cargo Express. To start using the integration you will need Cargo Express client ID. If you don't know your Cargo Express client ID, please contact your Cargo Express contact. This is a link to the Cargo Express contact page. |
Can I place the address in English? | No. the Ship to address have to be in Israel in and have to Hebrew with Israeli ZIP code. Cargo Express can not create a shipment for address not in Hebrew. |
Can I Create a shipment for an order that was not paid? | No. The order has to be marked Paid. |
Can I Create a shipment for an order without a customer or and address? | No. The order has to have a customer and valid Israeli address in Hebrew |
Can I ship from more the one location? | If you have more the one locations set-up in Shopify you will be able to select the one the shipment is delivered from |
Can I create more them one shipment fro an order? | No. At this point the application support creation of a single shipment per order. If you will try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number. |
Where can I find more information on my shipment using a tracking number? | Cargo Express shipments status can be received directly from Cargo Express. This is a link to the link in the Cargo Express web site where you can use the tracking number. |
