Shopify TS Integration FAQ
Who can use the Shopify TS Integration?
Any active customer of TS that installed the application in his Shopify store can generate TS Shipment through Shopify.
Why do I need to approve the application of the requested permissions?
To create a Shipment through Shopify, we need to know the Orders details and the requested shipment details.
Where can I find my TS credentials?
TS credentials received directly from TS. You will need a Username and Password from TS website. This is a link to the TS contact page.
Can I place the address in English?
No. the Ship to address has to be in Israel and have to Hebrew with an Israeli ZIP code. TS can not create a shipment for an address not in Hebrew.
Can I Create a shipment for an order not paid by the customer or marked as paid?
No. The order has to be marked Paid.
Can I Create a shipment for an order without a customer or an address?
No. The order has to have a customer and valid Israeli address in Hebrew.
Can I ship from more the one location?
If you have more the one locations set-up in Shopify, you will be able to select the one the shipment is delivered from
Can I create more them one shipment from an order?
No. At this point, the application support creation of a single shipment per order. If you try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number.
Where can I find more information on my shipment using a tracking number?
TS shipments status can be received directly from TS. This is a link to the TS website where TS customers can view their accounts.