Shopify Negev Integration FAQ



Who can use the Shopify Negev Integration?

Any active customer of Negev that installed the application in his Shopify store can generate  Negev Shipment through Shopify.

Why do I  need to approve the application of the requested permissions?

To create a Shipment through Shopify, we need to know the Orders details and the requested shipment details.

Where can I find my Negev credentials?

Negev credentials are received directly from Negev Group. You will need a Username and Password from Negev website. This is a link to the Negev Group contact page.

Can I place the address in English?

No. the Ship to address has to be in Israel and have to Hebrew with an Israeli ZIP code. Negev can not create a shipment for an address not in Hebrew.

Can I Create a shipment for an order not paid by the customer or marked as paid?

No. The order has to be marked  Paid.

Can I Create a shipment for an order without a customer or an address?

No. The order has to have a customer and valid Israeli address in Hebrew.

Can I ship from more the one location?

If you have more the one locations set-up in Shopify, you will be able to select the one the shipment is delivered from

Can I create more them one shipment from an order?

No. At this point, the application support creation of a single shipment per order. If you try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number.

Where can I find more information on my shipment using a tracking number?

Negev shipments status can be received directly from Negev. This is a link to the Negev web site where you can use the tracking number.