Who can use the Shopify K.Express Integration?
Any active customer of K.Express that installed the application in his Shopify store can generate K.Express Shipment through Shopify.
Why do I need to approve the application of the requested permissions?
To create a Shipment through Shopify, we need to know the order details and the requested shipment details.
Where can I find my K.Express credentials?
K.Express credentials are received directly from K.Express. You will need a Username and Password from K.Express website. This is a link to the K.Express contact page.
Can I place the address in English?
No. the Ship to address has to be in Israel and have to Hebrew with an Israeli ZIP code. K.Express can not create a shipment for an address not in Hebrew.
Can I Create a shipment for an order not paid by the customer or marked as paid?
No. The order has to be marked Paid.
Can I Create a shipment for an order without a customer or an address?
No. The order has to have a customer and valid Israeli address in Hebrew.
Can I ship from more the one location?
If you have more the one locations set-up in Shopify, you will be able to select the one the shipment is delivered from
Can I create more them one shipment from an order?
No. At this point, the application support creation of a single shipment per order. If you try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number.
Where can I find more information on my shipment using a tracking number?
K.Express shipments status can be received directly from K.Express. This is a link to the K.Express web site where you can use the tracking number.