Question | Answer |
Who can use the Shopify K.Express Integration? | Any active customer of K.Express that installed the application in his Shopify store can generate K.Express Shipment through Shopify. |
Why do I need to approve the application of the requested permissions? | To create a Shipment through Shopify, we need to know the order details and the requested shipment details. |
Where can I find my K.Express credentials? | K.Express credentials are received directly from K.Express. You will need a Username and Password from K.Express website. This is a link to the K.Express contact page. |
Can I place the address in English? | No. the Ship to address has to be in Israel and have to Hebrew with an Israeli ZIP code. K.Express can not create a shipment for an address not in Hebrew. |
Can I Create a shipment for an order not paid by the customer or marked as paid? | No. The order has to be marked Paid. |
Can I Create a shipment for an order without a customer or an address? | No. The order has to have a customer and valid Israeli address in Hebrew. |
Can I ship from more the one location? | If you have more the one locations set-up in Shopify, you will be able to select the one the shipment is delivered from |
Can I create more them one shipment from an order? | No. At this point, the application support creation of a single shipment per order. If you try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number. |
Where can I find more information on my shipment using a tracking number? | K.Express shipments status can be received directly from K.Express. This is a link to the K.Express web site where you can use the tracking number. |
