Shopify K.Express Integration FAQ



Who can use the Shopify K.Express Integration?

Any active customer of K.Express that installed the application in his Shopify store can generate  K.Express Shipment through Shopify.

Why do I  need to approve the application of the requested permissions?

To create a Shipment through Shopify, we need to know the order details and the requested shipment details.

Where can I find my K.Express credentials?

K.Express credentials are received directly from K.Express. You will need a Username and Password from K.Express website. This is a link to the K.Express contact page.

Can I place the address in English?

No. the Ship to address has to be in Israel and have to Hebrew with an Israeli ZIP code. K.Express can not create a shipment for an address not in Hebrew.

Can I Create a shipment for an order not paid by the customer or marked as paid?

No. The order has to be marked  Paid.

Can I Create a shipment for an order without a customer or an address?

No. The order has to have a customer and valid Israeli address in Hebrew.

Can I ship from more the one location?

If you have more the one locations set-up in Shopify, you will be able to select the one the shipment is delivered from

Can I create more them one shipment from an order?

No. At this point, the application support creation of a single shipment per order. If you try to create a shipment for an order already with a shipment - you will receive a screen showing you the tracking number.

Where can I find more information on my shipment using a tracking number?

K.Express shipments status can be received directly from K.Express. This is a link to the K.Express web site where you can use the tracking number.